FIND OUT HOW WE CAN HELP YOU GET THE MOST OUT OF YOUR CLOUDBOLT INVESTMENT
CLOUDBOLT SUPPORT AND ENABLEMENT PROGRAMS
Assess your organization’s cloud capability or hone your team’s technical skills. We offer an end-to-end support and technical enablement journey curated to help you meet your unique business objectives and better serve your customers.
CLOUDBOLT SUPPORT SERVICES
GET MORE FROM YOUR HYBRID CLOUD JOURNEY
Product Support Options
For your mission-critical applications, you need a support model that always works.
Customer Acceleration Team
A team of CloudBolt experts dedicated to strategically enabling your cloud/infrastructure journey with our solutions.
Professional Services
Our Professional Services team provides consultative support and services that help you successfully implement and use CloudBolt solutions.
Training and Enablement
CloudBolt-led training courses, in-person workshops, and webinars, designed to help your team understand and effectively use our products.
CLOUDBOLT PRODUCT SUPPORT OVERVIEW
GLOBAL PRODUCT SUPPORT
Tiered levels of support to ensure you have the right assistance, when you need it the most. Standard, Gold, and Premier Support packages offer flexibility to match your organizational needs.
CUSTOMER SUCCESS MANAGER
CloudBolt’s Customer Success team will partner with your team to understand your short-term, and long-term goals for our solutions and help you achieve them through the CloudBolt Framework.
CUSTOMER ACCELERATION TEAM
ENHANCE THE PRODUCT EXPERIENCE
The Customer Acceleration Team (CAT) is a global team, chartered to help customers deploy and expand their use of CloudBolt products.
Your assigned technical account lead will work directly with your team in your environment to intimately understand and immediately address priority use cases.
- Leveraging the CloudBolt CAT program ensures that your business can: Drive immediate results and value with CloudBolt technology.
- Accelerate the use of feature sets and capabilities.
- Improve product performance, functionality, and integration.
- Shape the CloudBolt product roadmap.
- Unlock the full potential of CloudBolt.
PROFESSIONAL SERVICES
WE’LL HELP YOU SUCCESSFULLY IMPLEMENT AND USE CLOUDBOLT
PROFESSIONAL SERVICES
CloudBolt uses a Professional Services model that is a time and materials-based approach for the following work:
• Initial Platform Set-Up & Integrations
• Product Enhancements (RFEs)
• Custom Blueprints & Workflows
• Product Customization & Configuration
PROJECT MANAGEMENT
Handles overall project management, including:
• Delivery planning, coordination, and alignment
• Managing project resources
• Creating and upkeeping the project backlog
• Overseeing project retrospectives and reporting
ORGANIZATIONAL ENABLEMENT SOLUTIONS
HELP YOUR TEAM UNDERSTAND AND EFFECTIVELY USE OUR PRODUCTS
VIRTUAL OFFERINGS:
CloudBolt University (available to all clients) – Self-service courses and modules for your team to learn more about CloudBolt’s product line.
IN-PERSON OFFERINGS:
Live Certification Workshops (paid attendance) – CloudBolt hosts multiple regional certification events each year. Inquire with your CSM to attend an upcoming session.
On-Site Certification Workshops (paid attendance) – Expert-led certification course delivered on-site with your team for up to 15 attendees.
