Support is included in your subscription to our product. We also offer enhanced support offerings to meet our enterprise customers’ needs, including 24×7 and Premier Support.
If you need help now:
Support Portal – Submit Tickets & Access Knowledge Base
Explanation of Support Levels
Standard Support
8 AM to 8 PM ET support hours*, 4 named contacts, unlimited support cases per contract, response times of 1 business hour to 1 business day depending on severity.
24×7 Support
24×7 support hours, 6 named contacts, unlimited support cases per contract, response times of 1 business hour to 8 business hours depending on severity.
Premier Support
24×7 support hours, 8 named contacts, unlimited support cases per contract, response times of 30 business minutes to 8 business hours depending on severity.
*Excludes Weekends and CloudBolt US Observed Holidays
Support and Maintenance Agreement – https://www.cloudbolt.io/legal/support-maintenance-and-support-agreement/
Support site – https://support.cloudbolt.io
Supported versions:
