Global Support

Support is included in your subscription to our product. We also offer enhanced support offerings to meet our enterprise customers’ needs, including 24×7 and Premier Support.

If you need help now:
Support Portal – Submit Tickets & Access Knowledge Base

Explanation of Support Levels

Standard Support

8 AM to 8 PM ET support hours*, 4 named contacts, unlimited support cases per contract, response times of 1 business hour to 1 business day depending on severity.

24×7 Support

24×7 support hours, 6 named contacts, unlimited support cases per contract, response times of 1 business hour to 8 business hours depending on severity.

Premier Support

24×7 support hours, 8 named contacts, unlimited support cases per contract, response times of 30 business minutes to 8 business hours depending on severity.

*Excludes Weekends and CloudBolt US Observed Holidays

Support and Maintenance Agreement –  https://www.cloudbolt.io/legal/support-maintenance-and-support-agreement/   

Support site – https://support.cloudbolt.io   

Supported versions:  

• CloudBolt Cloud Management Platform: https://docs.cloudbolt.io/articles/#!cloudbolt-latest-docs/supported-versions   
• OneFuse Integration Platform: https://docs.cloudbolt.io/articles/#!onefuse-latest/product-support-lifecycle  
• Cloud Cost & Security Management:  https://docs.cloudbolt.io/articles/#!kumolus-latest/introduction