Are you looking to integrate ServiceNow into your organization’s workflow during a time of increased remote work?
Today, enterprises are always looking to achieve optimal efficiency. But this is not easy. There are tons of obstacles along the way. For instance, in some organizations, legacy systems are still in use, which slows them down. ServiceNow helps enterprises to solve this problem.
What is ServiceNow?
ServiceNow is a cloud-based platform for automating workflows. It enables enterprises to improve operational efficiency by automating and streamlining routine tasks. The software has its roots in IT service management (ITSM). Over time, it has evolved to become one of the most popular enterprise service management platforms. It unites all business functions starting from security to HR and much more.
Why ServiceNow?
ServiceNow has been at the pinnacle of PaaS (Platform as a Service) solution for a few years. And it has been growing exponentially year-on-year. This tool has proved to be an asset to organizations that want to transform IT.
Today, we have compiled some of the reasons you might want to jump on the ServiceNow bandwagon.
Simplicity
ServiceNow has changed the way people work. Since 2003, the company has been one of the fastest-growing tech companies of all time. It is an enterprise cloud company that provides a service model that defines, automates, and structures an organization’s flow of work.
Speed
This tool manages everything as a service. ServiceNow helps enterprises operate faster and become more scalable. It achieves this by putting a service-oriented lens on tasks, activities, and processes that make up the day-to-day activities of a business.
One of the reasons ServiceNow is so efficient is that it gives users a solid platform straight out of the box. Users can then easily build the forms and work on the rules quickly. They do not need to worry about the structure of their databases.
The tool also has a very open architecture, so it can plug into different systems and processes that are otherwise not represented.
Powerful
Another reason to integrate ServiceNow is its sheer power. It enables organizations of all sizes to define services, deliver services, provide intuitive service experiences, analyze critical service metrics, and ensure service availability.
Here are some of the tools available to you:
Application Development
This tool allows you to build, test, and publish applications tailored to a single department or the entire enterprise. There is very little coding required. Almost anyone can build a business application for any line of business.
- Field Service Management
Field Service Management replaces e-mails, spreadsheets, and other clunky management tools with a single system.
- Finance Service Management
ServiceNow allows you to fulfill submitted requests, including procurement, financial reports, and payroll issues. You gain visibility into trends and work requests over time.
- HR Service Management
You can build an engagement system that works with existing apps for core HR talent and workforce management.
- IT Service Management
ITSM automates and consolidates service management processes. It also lowers costs and increases efficiency. You can focus on creating a self-service experience that users will love.
- Security Operation
ServiceNow enables you to systematically manage security incidents, visualize the impact of security investments, and prioritize vulnerabilities. This way, you can adapt to changing conditions fast.
Ubiquity
ServiceNow is a cloud-based platform as a service. The biggest benefit of ServiceNow being cloud-based is that there are no ties to local resources. You can easily scale it across multiple networks.
Unlike the competition, the design of ServiceNow allows it to work in the cloud. It also allows it to withstand the stresses of enterprise IT. Most cloud-based services can’t withstand the rigors of enterprise IT.
ServiceNow is for a large enterprise. It has the requisite endurance to deal with the IT industry’s pressures, customer requirements, and scalability.
The Annual Knowledge Conference
ServiceNow has a conference called Knowledge. Held every year in Las Vegas, the conference brings together more than 20,000 people from all over the world. With more than 400 sessions taking place in less than six days, you can access specialized knowledge.
Here are some of the reasons you should attend the Knowledge conference:
- It is an opportunity to network with thousands of professionals and thought leaders.
- ServiceNow customers lead more than 400 breakout sessions.
- There are more than 150 exhibitors and customers showcasing new ways to use ServiceNow.
- There’s a post-conference event called CreatorCon, where you can learn from seasoned ServiceNow developers.
Conclusion
According to a report released by Forrester in 2017, ServiceNow customers increase IT productivity by an average of 20 percent. On average, they get a 195 percent ROI in nine months. While these are general observations that might not apply directly to your business, they’re compelling enough to give ServiceNow a second look.