MSP CSP Leadership Round Table
In this webinar, CloudBolt’s MSP experts Will Norton (formerly Cognizant), Shawn Petty (formerly IBM Fed Services), and CEO Jeff Kukowski discuss how MSP/CSP customers are demanding better services from their providers including comprehensive cloud spend optimization, increased multi-cloud optionality, and better cloud automation.
GETTING TO KNOW THE PANEL
Introduction to CloudBolt’s MSP experts who will be leading this webinar: Will Norton (formerly Cognizant), Shawn Petty (formerly IBM Fed Services), and CEO Jeff Kukowski.
WHERE THE MULTI-CLOUD PROBLEMS EXIST
Level-set on where the multi-cloud problems and complexities exist, and how solutions currently address them.
WHY HIGH DEMAND EQUALS HIGH DISAPPOINTMENT
Key takeaway #1 from CloudBolt’s survey of MSP/CSP customers – Addressing the skills gap and frustrations with current MSP/CSP providers.
HOW THE GOALPOSTS MOVED
Key takeaway #2 from CloudBolt’s survey of MSP/CSP customers – How the goalpost has moved and client demands have shifted.
CLIENTS BELIEVE IN MSPS
Key takeaway #3 from CloudBolt’s survey of MSP/CSP customers – Clients believe in MSPs/CSPs. What they’re looking for in a partner and what they’re willing to pay.
HOW DID IBM APPROACH REQUESTS FROM CLIENTS?
Hear from Shawn Petty (formerly of IBM Fed Services) on how IBM approached requests from clients asking for more advanced capabilities.
HOW MSPS HAVE AN OPPORTUNITY WITH AUTOMATION
How clients approach automation and what happens when they realize they went too fast without having the necessary skills.
HOW IBM APPROACHED FLEXIBILITY
How IBM approached the federal landscape and their need for flexibility.
GETTING STARTED VS. HAVING A PLAN
Recommendations on just getting going VS having a grand plan. Also, what does a successful MSP/client relationship really look like?