SERVICE OFFERINGS

CloudBolt support and enablement programs

CLOUDBOLT SUPPORT SERVICES

Get more from your hybrid cloud journey

We offer an end-to-end support and technical enablement journey curated to help you meet your unique business objectives and better serve your customers.

Product support options

For your mission-critical applications, you need a support model that always works.

Customer acceleration team

A team of CloudBolt experts dedicated to strategically enabling your cloud/infrastructure journey.

Professional services

Consultative support and services that help you successfully implement and use CloudBolt solutions.

Training and enablement

CloudBolt-led training courses, in-person workshops, and webinars.

Overview

CloudBolt product support overview

GLOBAL PRODUCT SUPPORT

Tiered levels of support to ensure you have the right assistance, when you need it the most. Standard, Advanced, and Premium Support packages offer flexibility to match your organizational needs.

UNLOCK SUCCESS TOGETHER

Collaborate with CloudBolt’s Customer Success Team to tailor our solutions to your business goals by using the proven CloudBolt Framework

CUSTOMER ACCELERATION TEAM

Enhance the product experience

The Customer Acceleration Team (CAT) is a global team, chartered to help customers deploy and expand their use of CloudBolt products. Your assigned technical account lead will work directly with your team in your environment to intimately understand and immediately address priority use cases.

Leveraging the CloudBolt CAT program ensures that your business can: Drive immediate results and value with CloudBolt technology.
Accelerate the use of feature sets and capabilities.
Improve product performance, functionality, and integration.
Shape the CloudBolt product roadmap.
Unlock the full potential of CloudBolt.

PROFESSIONAL SERVICES

We’ll help you every step of the way

Professional services
CloudBolt uses a Professional Services model that is a time and materials-based approach for the following work:

Initial Platform Set-Up & Integrations
Product Enhancements (RFEs)
Custom Blueprints & Workflows
Product Customization & Configuration

Project management
Handles overall project management, including:

Delivery planning, coordination, and alignment
Managing project resources
Creating and upkeeping the project backlog
Overseeing project retrospectives and reporting

ENABLEMENT SOLUTIONS

Help your team effectively use our products

Virtual offerings
CloudBolt University (available to all clients) – Self-service courses and modules for your team to learn more about CloudBolt’s product line.

In-person offerings
Live Certification Workshops (paid attendance) – CloudBolt hosts multiple regional certification events each year. Inquire with your CSM to attend an upcoming session.