CloudBolt support and enablement programs
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Get more from your hybrid cloud journey
Product support options
For your mission-critical applications, you need a support model that always works.
Customer acceleration team
A team of CloudBolt experts dedicated to strategically enabling your cloud/infrastructure journey.
Professional services
Consultative support and services that help you successfully implement and use CloudBolt solutions.
Training and enablement
CloudBolt-led training courses, in-person workshops, and webinars.
CloudBolt product support overview
GLOBAL PRODUCT SUPPORT
Tiered levels of support to ensure you have the right assistance, when you need it the most. Standard, Gold, and Premier Support packages offer flexibility to match your organizational needs.
UNLOCK SUCCESS TOGETHER
Collaborate with CloudBolt’s Customer Success Team to tailor our solutions to your business goals by using the proven CloudBolt Framework
Enhance the product experience
The Customer Acceleration Team (CAT) is a global team, chartered to help customers deploy and expand their use of CloudBolt products. Your assigned technical account lead will work directly with your team in your environment to intimately understand and immediately address priority use cases.
- Leveraging the CloudBolt CAT program ensures that your business can: Drive immediate results and value with CloudBolt technology.
- Accelerate the use of feature sets and capabilities.
- Improve product performance, functionality, and integration.
- Shape the CloudBolt product roadmap.
- Unlock the full potential of CloudBolt.
We’ll help you every step of the way
Professional services
CloudBolt uses a Professional Services model that is a time and materials-based approach for the following work:
- Initial Platform Set-Up & Integrations
- Product Enhancements (RFEs)
- Custom Blueprints & Workflows
- Product Customization & Configuration
Project management
Handles overall project management, including:
- Delivery planning, coordination, and alignment
- Managing project resources
- Creating and upkeeping the project backlog
- Overseeing project retrospectives and reporting
Help your team effectively use our products
Virtual offerings
CloudBolt University (available to all clients) – Self-service courses and modules for your team to learn more about CloudBolt’s product line.
In-person offerings
Live Certification Workshops (paid attendance) – CloudBolt hosts multiple regional certification events each year. Inquire with your CSM to attend an upcoming session.
Compare plans
CloudBolt offers a flexible way to get the right level of support. Find a plan that works best for your organization. All items are also available as individual services.
Standard
Gold
Premier
Support Portal Access
Included
Included
Included
Case Submission Limits
Unlimited
Unlimited
Unlimited
Support Hours
8AM to 8PM EST
24×7
24×7
Response Prioritization
Standard Priority
Elevated Priority
Highest Priority
Names Contacts per Account
Up to 4 Contacts
Up to 6 contacts
Up to 8 contacts
Customer Success Manager
Included
Included
Included
Customer Acceleration Team
Full price
Discounted price
Included
┕ w/ Technical Account Manager
50 Hours
50 Hours
Unlimited
Customer CloudBolt Development
Full price
15 hours incl. first year
40 hour incl./year
Shared Program Manager
Full price
Discounted price
Included
CloudBolt University
Included
Included
Included
Live Certification Workshops
Full price
25% off
50% off
On-site Certification Workshops
Full price
25% off
50% off
Standard
Support Portal Access
Included
Case Submission Limits
Unlimited
Support Hours
8AM to 8PM EST
Response Prioritization
Standard Priority
Names Contacts per Account
Up to 4 Contacts
ACCOUNT TEAMCustomer Success Manager
Included
Customer Acceleration Team
Full price
┕ w/ Technical Account Manager
50 Hours
Professional ServicesCustomer CloudBolt Development
Full price
Shared Program Manager
Full price
Training and EnablementCloudBolt University
Included
Live Certification Workshops
Full price
On-site Certification Workshops
Full price
Gold
Support Portal Access
Included
Case Submission Limits
Unlimited
Support Hours
24×7
Response Prioritization
Elevated Priority
Names Contacts per Account
Up to 6 contacts
ACCOUNT TEAMCustomer Success Manager
Included
Customer Acceleration Team
Discounted price
┕ w/ Technical Account Manager
50 Hours
Professional ServicesCustomer CloudBolt Development
15 hours incl. first year
Shared Program Manager
Discounted price
Training and EnablementCloudBolt University
Included
Live Certification Workshops
25% off
On-site Certification Workshops
25% off
Premier
Support Portal Access
Included
Case Submission Limits
Unlimited
Support Hours
24×7
Response Prioritization
Highest Priority
Names Contacts per Account
Up to 8 contacts
ACCOUNT TEAMCustomer Success Manager
Included
Customer Acceleration Team
Included
┕ w/ Technical Account Manager
Unlimited
Professional ServicesCustomer CloudBolt Development
40 hour incl./year
Shared Program Manager
Included
Training and EnablementCloudBolt University
Included
Live Certification Workshops
50% off
On-site Certification Workshops
50% off
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