SERVICE OFFERINGS

CloudBolt support and enablement programs

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CLOUDBOLT SUPPORT SERVICES

Get more from your hybrid cloud journey

We offer an end-to-end support and technical enablement journey curated to help you meet your unique business objectives and better serve your customers.
Overview

CloudBolt product support overview

GLOBAL PRODUCT SUPPORT

Tiered levels of support to ensure you have the right assistance, when you need it the most. Standard, Gold, and Premier Support packages offer flexibility to match your organizational needs.

UNLOCK SUCCESS TOGETHER

Collaborate with CloudBolt’s Customer Success Team to tailor our solutions to your business goals by using the proven CloudBolt Framework

CUSTOMER ACCELERATION TEAM

Enhance the product experience

The Customer Acceleration Team (CAT) is a global team, chartered to help customers deploy and expand their use of CloudBolt products. Your assigned technical account lead will work directly with your team in your environment to intimately understand and immediately address priority use cases.

  • Leveraging the CloudBolt CAT program ensures that your business can: Drive immediate results and value with CloudBolt technology.
  • Accelerate the use of feature sets and capabilities.
  • Improve product performance, functionality, and integration.
  • Shape the CloudBolt product roadmap.
  • Unlock the full potential of CloudBolt.
PROFESSIONAL SERVICES

We’ll help you every step of the way

Professional services
CloudBolt uses a Professional Services model that is a time and materials-based approach for the following work:

  • Initial Platform Set-Up & Integrations
  • Product Enhancements (RFEs)
  • Custom Blueprints & Workflows
  • Product Customization & Configuration

Project management
Handles overall project management, including:

  • Delivery planning, coordination, and alignment
  • Managing project resources
  • Creating and upkeeping the project backlog
  • Overseeing project retrospectives and reporting
ENABLEMENT SOLUTIONS

Help your team effectively use our products

Virtual offerings
CloudBolt University (available to all clients) – Self-service courses and modules for your team to learn more about CloudBolt’s product line.

In-person offerings
Live Certification Workshops (paid attendance) – CloudBolt hosts multiple regional certification events each year. Inquire with your CSM to attend an upcoming session.

Support plans

Compare plans

CloudBolt offers a flexible way to get the right level of support. Find a plan that works best for your organization. All items are also available as individual services.

Standard

Gold

Premier

TECHNICAL SUPPORT

Support Portal Access

Included

Included

Included

Case Submission Limits

Unlimited

Unlimited

Unlimited

Support Hours

8AM to 8PM EST

24×7

24×7

Response Prioritization

Standard Priority

Elevated Priority

Highest Priority

Names Contacts per Account

Up to 4 Contacts

Up to 6 contacts

Up to 8 contacts

ACCOUNT TEAM

Customer Success Manager

Included

Included

Included

FinOps Value Engineering

Included

Included

Included

Customer Acceleration Team

Full price

Discounted price

Included

┕ w/ Technical Account Manager

50 Hours

50 Hours

Unlimited

Professional Services

Customer CloudBolt Development

Full price

15 hours incl. first year

40 hour incl./year

Shared Program Manager

Full price

Discounted price

Included

Training and Enablement

CloudBolt University

Included

Included

Included

Live Certification Workshops

Full price

25% off

50% off

On-site Certification Workshops

Full price

25% off

50% off

Standard

TECHNICAL SUPPORT

Support Portal Access

Included

Case Submission Limits

Unlimited

Support Hours

8AM to 8PM EST

Response Prioritization

Standard Priority

Names Contacts per Account

Up to 4 Contacts

ACCOUNT TEAM

Customer Success Manager

Included

FinOps Value Engineering

Included

Customer Acceleration Team

Full price

┕ w/ Technical Account Manager

50 Hours

Professional Services

Customer CloudBolt Development

Full price

Shared Program Manager

Full price

Training and Enablement

CloudBolt University

Included

Live Certification Workshops

Full price

On-site Certification Workshops

Full price

Gold

TECHNICAL SUPPORT

Support Portal Access

Included

Case Submission Limits

Unlimited

Support Hours

24×7

Response Prioritization

Elevated Priority

Names Contacts per Account

Up to 6 contacts

ACCOUNT TEAM

Customer Success Manager

Included

FinOps Value Engineering

Included

Customer Acceleration Team

Discounted price

┕ w/ Technical Account Manager

50 Hours

Professional Services

Customer CloudBolt Development

15 hours incl. first year

Shared Program Manager

Discounted price

Training and Enablement

CloudBolt University

Included

Live Certification Workshops

25% off

On-site Certification Workshops

25% off

Premier

TECHNICAL SUPPORT

Support Portal Access

Included

Case Submission Limits

Unlimited

Support Hours

24×7

Response Prioritization

Highest Priority

Names Contacts per Account

Up to 8 contacts

ACCOUNT TEAM

Customer Success Manager

Included

FinOps Value Engineering

Included

Customer Acceleration Team

Included

┕ w/ Technical Account Manager

Unlimited

Professional Services

Customer CloudBolt Development

40 hour incl./year

Shared Program Manager

Included

Training and Enablement

CloudBolt University

Included

Live Certification Workshops

50% off

On-site Certification Workshops

50% off

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TAKE THE NEXT STEP

Ready to get the support you’ve been looking for?

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