Are you looking to give ServiceNow automation a shot in your organization?
Many enterprises are continually looking to improve IT support and service delivery. This calls for streamlining of all processes in a bid to achieve digital transformation.
ServiceNow is an enterprise cloud platform. It can help get your organization out from under the shackles of legacy systems and other manual processes through intelligent automation.
ServiceNow automates handling requests from customers and creates self-service portals. It often extends its functionality to customer relationship management and human resource procedures. The tool provides a single platform for contact. This increases visibility over the entire organizational process. Consequently, ServiceNow streamlines the processes in your business.
So, how do you go about making the most out of such a tool? We have compiled a list of five ways to prepare for ServiceNow automation.
Start with IT
With ServiceNow, it is possible to automate more than just IT service management (ITSM). But your initial focus should be to automate IT processes. This is because IT is at the core of most organizations.
Starting with IT will give your IT team members the experience and working knowledge they need to begin building capacity for other departments. Engaging IT in the initial stages allows other stakeholders to have a reference point and understand the value automation brings to your organization.
Automate High-Visibility Processes
It’s always best to start with highly visible processes and require considerable amounts of time and effort. Doing this gives you the best chance of success, even if problems arise. You have more time to work on a solution.
Involve All Key Decision-Makers
Do not take a top-down approach when choosing which processes to automate. Involve all the key executives and decision-makers across the organization to help with the automation process.
Build Repeatable Processes
Make a point of creating automated processes in a way that is extensible to similar processes. You don’t have to keep re-creating the same processes over and over again. If you have to keep repeating the creation of processes, then it becomes a wasteful exercise.
Create Robust ITIL Knowledge
Infrastructure Library (ITIL) is a framework that describes best practices for delivering IT services. ITIL is at the core of ServiceNow automation. You should propose to send your staff members to train on ITIL and the basics of IT Service Management principles. They’ll be able to gain some background knowledge on implementing ServiceNow.
You’re now on the journey to digital transformation via automation. You’ll find some processes will need stakeholders to participate. Others will require people with a specific skill set. Getting everyone on board will ultimately make the whole process infinitely easier. At the same time, it’s one of the most challenging parts of your automation attempts. Nonetheless, it is a worthwhile investment. After all, automation is all about the simplification and acceleration of digital processes that eat up valuable time.