ServiceNow integration management is a powerful solution for the modern-day enterprise. It allows organizations to become more scalable and operate faster. ServiceNow works by bringing together disparate apps and data sources under one roof.
Let’s look at how ServiceNow helps enterprises.
Key Challenges Creating the Need for ServiceNow Integration
Before investing in ServiceNow applications, most organizations face the following challenges:
Lack of Agility
Most organizations often have to deal with systems where change deployment is slow, and configuration is complex. They also have to deal with significant customization tasks before deploying the system. Most of these systems are not future-proof and don’t scale well.
Most IT service management (ITSM) tools are not flexible enough that you can leverage them outside of IT and ITSM. These limitations often frustrate IT departments and leave the rest of the organization demanding a unified platform.
ServiceNow’s open platform gives organizations a combination of stability and flexibility. This allows you to deploy new functionality and features much faster than in locked-down systems.
Many organizations have multiple solutions running concurrently but separately. They’re precariously stitched together in a bid to achieve a unified platform. Such systems can be difficult to maintain, and they need major periodic updates.
By using ServiceNow integration, maintenance is simplified. You have no infrastructure to worry about, and every IT system ties together seamlessly to create a single workflow.
If your organization uses several systems simultaneously, there’s a ton of room for performance improvement. Automation can solve the bottlenecks brought about by the data silos created by these complex systems. Humans don’t need to carry out simple tasks.
By implementing ServiceNow, your organization can benefit from improved employee, IT, and process efficiencies. This, in turn, results in improved user satisfaction, fewer outages, improved visibility, reduced ticket requests, and other benefits.
Generally, you should see reduced effort around resource management.
Reasons for Using ServiceNow
So, why should you use ServiceNow IT applications and not any other solution?
- Cloud-first strategy. A director of service management in the computer software industry said: “ServiceNow was built natively in the cloud; the speed of our business is growing; we needed a cloud-native platform with broad adoption and an agile delivery model. The alternative hosted solutions weren’t able to compete.”
- Extensible platform. A director of IT strategy and planning stated: “What sold it for us was the wider platform capability; the ServiceNow platform is highly extensible. It operates like a genuine mobile platform where we can build whatever we want on it. It’s the qualitative promise there in terms of wider integration, automation, and simplification. We built a business case but those factors we didn’t quantify are what sold us on ServiceNow.”
Robust nature that is continuously updated. A platform architect for a conglomerate told Forrester: “The other cloud systems we looked at were too lightweight. We needed a real enterprise solution that would not only replace our ITSM system but have more capabilities around the ServiceNow configuration management database (CMDB), a good service catalog and user request portal, automation, etc. ServiceNow is very robust in all of those things. Additionally, we saw growth and investment in the platform, and that really excited us as well.”